This research focuses on identifying successful approaches used by university ombuds offices to enact change regarding dispute resolution options within their academic institute. The field of Ombuds has grown steadily in North America since the 1970s and is widely used by private industry, academia, and government organizations to deploy…

This study aimed to deepen the understanding of ombuds (i.e., ombudsman, ombudsperson) who practice in higher education settings by exploring what ombuds consider the critical competencies to fulfill a variety of professional functions, how ombuds acquired those competencies, and how ombuds are assessed and self-assess. The purpose of this…

This study characterises the ombuds office in higher education as an innovative practice of handling employee, staff, and student grievances. Though ombuds offices have had a place on many higher education campuses for some time, their function has evolved in response to a changing environment. Drawing on Open-Systems theory, this study views the…

University ombudsmen in on-ground and online universities provide conflict resolution resources and problem-solving information to students and faculty seeking assistance to address academic integrity and social conduct conflicts. The problem examined in this qualitative, phenomenological study was that the professional and personal challenges of…

Scholars who analyse the policies that provide for the rights of international students have tended to focus on challenges posed by racism, discrimination and unjustified stereotyping. This discussion has focussed overwhelmingly on the higher education sector but recently has begun to be extended to vocational and training education (VET). We…

Plagiarism has been characterised as a "major problem" for universities. While tensions between students and universities are inevitable, the problem with the existing system of plagiarism management and prevention is that it operates to problematise the relationship between the university and the student, rather than address the core…

Particular concern about academic ethics in higher education and research institutions (HERIs) in Lithuania was addressed in 2009 by the national decision to establish an Office of Ombudsman for Academic Ethics and Procedures (Office). The decision was taken during the approval of the revised Law on Higher Education and Research by the Parliament…

This Policy Paper aims at analysing the most important aspects of Public Responsibility, Financing and Governance of Higher Educations while seeking to formulate a students perspective on the state of play within the European Higher Education Area (EHEA). In doing so it touches upon the very foundation of how and in which socio-political…

Education estimates 430,000 new teachers will be needed by 2020. It administers three programs that may help attract and retain qualified teachers by helping them finance their education. However, little is known about the efficacy of these programs. GAO was asked to examine the TEACH Grant and two loan forgiveness programs. This report examines…

This article offers some suggestions regarding the development of a support strategy by ombudsmen in order to alleviate international students' difficulties when studying in host universities. It is also shown how the Organisational Justice Theory can be used as a framework for understanding the role of ombudsman in higher education settings and…

At the request of the National Research Council (NRC) Committee on Research Universities, the Council on Governmental Relations (COGR), the Association of American Universities (AAU), and the Association of Public and Land-grant Universities (APLU) have assembled a set of ten recommendations for regulatory reform that would improve research…

Purpose: As the predicted escalation in the litigation becomes a reality for universities in the UK, increasing importance is placed on the consideration given to the integrity of institutional protocols regulating decision making at all stages of student progression. The purpose of this paper is to outline the structures that are in place to…

This phenomenological study sought to address the problem of low job satisfaction of college and university ombudsmen as evidenced by predictors of high attrition. Data show that within the next six years, a preponderance of ombudsman practitioners with one to five years of experience plan to depart from the profession. Using Kalleberg's Theory of…

Access and affordability are the main themes of Goal 1 of The Virginia Plan for Higher Education. Progress toward these goals can be measured by a variety of means, but access and affordability serve as foundational guiding principles as the Commonwealth of Virginia crafts its annual and biennial higher-education budgets. Student-loan debt is but…

As the author demonstrates, whenever preservice or beginning teachers observe a veteran teacher in action, the veteran serves as a mentor, in the sense that the experienced teacher is modeling the practices that can influence the newcomer. In this article, the author reminds educators about the importance of formative assessments, not just of the…