Handling appeals against grades is time consuming and requires allocation of resources away from the pursuit of activities such as instruction, research, and supervision of postgraduate students. This study examines grievance policies, frequencies, and outcomes of appeals at the University of California (UCB) and the University of Oslo (UIO). We…

Centered on specific definitions of ombudsman and learning center, the use of the college learning center director as an academic ombudsman is explored. In particular, this proposed relationship is based on the learning center's special concern with facilitating student learning and, as such, on becoming an intercessory for clients with academic…