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Download full textGeilhufe, Nancy L. – 1974
Focusing on the processes involved in making formal bureaucracies responsive, the study examined: the structure of formal grievance and redress procedures within the criminal justice system in San Jose, California; and the informal strategies used by politically active members of the Chicano community to extend and strengthen these channels. The…
Descriptors: Change Strategies, Conflict, Ethnic Relations, Grievance Procedures
