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Grievance Procedures2
Ombudsmen2
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Personnel and Guidance Journal2
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Drew, Joseph W.1
Koltveit, Thomas H.1
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The Effectiveness of an Ombudsman
Peer reviewed Peer reviewed
Drew, Joseph W. – Personnel and Guidance Journal, 1973
In this article the author, himself a full-time ombudsman at a large urban college, attempts to correct some prevailing misconceptions about the office and indicate the source of an ombudsman's effectiveness. (Author)
Descriptors: Grievance Procedures, Ombudsmen, Student College Relationship, Student Needs
Counselor-Consultant As Quasi-Ombudsman
Peer reviewed Peer reviewed
Koltveit, Thomas H. – Personnel and Guidance Journal, 1973
The secondary school counselor, as quasi-ombudsman, differentiates between the role of counselor as consultant (where the counselor's primary task is to aid the individual to develop strength to resolve personal difficulties himself) and role of counselor as ombudsman (where the counselor can go over the head of a recalcitrant teacher to correct…
Descriptors: Counselor Role, Grievance Procedures, Ombudsmen, School Counselors