Describes the concepts and histories of ombudsmen and of case management. Discusses the advocacy role in social work which includes the dimensions of role specificity, client orientation, problem-solving mode, and resources and constraints. Concludes ombudsmen and case managers augment the advocacy function in the human service system. (ABL)

Using the Minnesota corrections ombudsman as an example, this article discusses the role of an ombudsman, how credibility is established and implications for ombudsman programs in general. (EJT)

Examines important issues facing the Long-Term Care Ombudsman Program. Provides a historical overview of the policy and programmatic and research issues that surround the Older Americans Act. Explains ombudsmen's activities in their local communities and explores social workers' roles under the auspices of long-term care ombudsman programs. (RJM)