Describes the concepts and histories of ombudsmen and of case management. Discusses the advocacy role in social work which includes the dimensions of role specificity, client orientation, problem-solving mode, and resources and constraints. Concludes ombudsmen and case managers augment the advocacy function in the human service system. (ABL)

Analyzed national survey data on nursing home ombudsman programs to document three alternative formulations of advocacy: (1) individualized/developmentally focused; (2) individualized/patients' rights-focused, and (3) facility/patients' rights-focused. Programmatic efforts will be required to address disparities in conceptions of appropriate…

Describes the volunteer advocacy program developed by the East Tennessee Advocacy Assistance Program to assist the ombudsman/director in resolving problems of residents in long-term care facilities. Effective volunteer participation requires intensive training, well-defined policies and procedures, coordination with aging network and long-term…

Long-term care ombudsman programs are charged with resolving complaints and solving problems of elderly persons in long-term care settings. Conducted content analysis of annual ombudsman program reports sent to Administration on Aging from 49 states in 1990. Found substantial variation in documented information at both state and local levels and…

Describes the Long-Term Care Ombudsman Project, an advocacy program designed to help residents of long-term care facilities obtain the services to which they are entitled. The author discusses setting up the project, getting started, the clinical experience, and student evaluation of their experiences. (CT)

Describes an age-integrated program serving residents in long-term care facilities in New York State. Describes the program's inception, the nature of recruitment efforts, and the content of the training program. A number of illustrations of volunteer ombudsmen interventions are presented for the purpose of providing an overview of services.…

During the 1960s, efforts to improve fairness, accuracy, quality, and responsiveness led to the introduction of ombudsmen on many American newspaper staffs. Representatives for readers' complaints and in-house critics of their own paper's performance, ombudsmen frequently use columns, internal memoranda, staff contacts, questionnaires, and…

Volunteers' reasons for interest in and skills they could employ as resident advocates in nursing facilities under the auspices of an ombudsman program were obtained from applications of 778 individuals. A unique feature of the research was that interests and skills were assessed prior to volunteer participation. In contrast to motivations for…

This document analyzes the responses to a survey conducted in 1997 on the role of the Ombuds Office in higher education, and also considers the characteristics of professional neutrality needed for successful conflict resolution. Of 178 institutions surveyed, 109 responses include 54 institutions with ombudsmen, 7 without such a position but with…