This study aimed to deepen the understanding of ombuds (i.e., ombudsman, ombudsperson) who practice in higher education settings by exploring what ombuds consider the critical competencies to fulfill a variety of professional functions, how ombuds acquired those competencies, and how ombuds are assessed and self-assess. The purpose of this…

This study characterises the ombuds office in higher education as an innovative practice of handling employee, staff, and student grievances. Though ombuds offices have had a place on many higher education campuses for some time, their function has evolved in response to a changing environment. Drawing on Open-Systems theory, this study views the…

University ombudsmen in on-ground and online universities provide conflict resolution resources and problem-solving information to students and faculty seeking assistance to address academic integrity and social conduct conflicts. The problem examined in this qualitative, phenomenological study was that the professional and personal challenges of…

This Policy Paper aims at analysing the most important aspects of Public Responsibility, Financing and Governance of Higher Educations while seeking to formulate a students perspective on the state of play within the European Higher Education Area (EHEA). In doing so it touches upon the very foundation of how and in which socio-political…

Article focuses attention on the experiences of the Ombudsman at Sacramento State College, Sacramento, California. (CB)

Author feels that most of the problems between administration, faculty, and students could be solved easily by a revival of the medieval rector adapted and modified into the role of a modern university ombudsman. (GB)

The thesis presented in this paper is that the ombudsman is not an unnecessary extra to the Dean of Students. (Author)

A review of strategies for resolving conflict in higher education institutions looks first at traditional mechanisms, such as student conduct committees and grievance systems, faculty grievance mechanisms, arbitration, and litigation, and then examines conciliatory methods, including mediation systems for handling student, faculty, and staff…

Discusses and describes the development of academic grievance procedures at the University of Louisville, Kentucky, to provide a formal mechanism within the educational institution to ensure that students' rights are not abridged. Presents procedural stages, the hearing, deliberation phase, rehearing and appeals, and the ombudsman role. (MF)