To help bridge the gap between student services and student complaints, some 30 colleges and universities are experimenting with a new concept in higher education called the ombudsman. Their objective is to defuse explosive student attitudes stemming from irritation with the institution by providing, in addition to the normal channels of…

Article focuses attention on the experiences of the Ombudsman at Sacramento State College, Sacramento, California. (CB)

In this article the author, himself a full-time ombudsman at a large urban college, attempts to correct some prevailing misconceptions about the office and indicate the source of an ombudsman's effectiveness. (Author)

Author feels that ombudsman function should properly be performed by dean of students and his staff. If they are not, changes should be made in organization, personnel, and process of school - not by addition of another bureaucrat. (Author/CJ)

An Ombudsman Proposal Committee met from Spring through Summer 1968 to consider establishing an ombudsman at Colorado State College. The ombudsman concept is aimed at bridging the gap between a governing administrative structure and the constituents of that structure. The basic features of the ombudsman are that: he is an officer of the…

Author feels the ways in which the ombudsman's job can be executed successfully reflect appropriately the organizational arrangements and climate of the particular institution. (GB)

Local needs must be considered in outlining a job description for campus ombudsman. Given are 10 provisions in addition to some notes on approach. (EK)

Though the authors in these 13 papers differed in their attitudes toward the concept of an Ombudsman on campus, a majority seemed to agree with the following assumptions: 1) various levels of administration and bureaucracy are capable of abusing the citizenry of the university community; 2) the Ombudsman is a "third party agency" and is not the…

Centered on specific definitions of ombudsman and learning center, the use of the college learning center director as an academic ombudsman is explored. In particular, this proposed relationship is based on the learning center's special concern with facilitating student learning and, as such, on becoming an intercessory for clients with academic…

Only 35 per cent of the 177 responding public 2-year colleges surveyed have studied the ombudsman concept. Most of these 2-year college presidents feel that a college ombudsman is unnecessary. (CA)

The position of ombudsman at institutions of higher education is discussed in terms of role, responsibilities and limitations. The author believes the need for an ombudsman stems from a greatly increased student enrollment and an accompanying impersonality regarding academic and administrative procedures. There is a discussion of typical problems…

Student clients (N=137) using the services of a campus ombudsman were asked to define the type of role that the ombudsman was perceived to have and should portray. Respondents in both instances saw the ombudsman's role in the traditional grievance man setting, or that of an impartial mediator. (Author)