This article offers some suggestions regarding the development of a support strategy by ombudsmen in order to alleviate international students' difficulties when studying in host universities. It is also shown how the Organisational Justice Theory can be used as a framework for understanding the role of ombudsman in higher education settings and…

The purpose of this phenomenological study was to examine the role of race in cross-race advising relationships between White faculty advisors and their Black doctoral student proteges. From a broader perspective, I examined the racial context of doctoral education experiences and relationships between doctoral students and faculty. Only 1% of…

Complaints made to external agencies about Australian universities are rising in both number and complexity. Recent debate has therefore focused upon how to improve grievance handling in the Australian higher education sector. One suggested "solution" is the creation of a national Australian university ombudsman. The UK has recently…

In this article the author, himself a full-time ombudsman at a large urban college, attempts to correct some prevailing misconceptions about the office and indicate the source of an ombudsman's effectiveness. (Author)

This author sees the field of student personnel administration taking on significant changes over the next 25 years: It will begin to merge with educational administration; it will have to help higher education to accept the concept of avuncularity, and it will have to conceive of functions instead of offices. (Author)

Centered on specific definitions of ombudsman and learning center, the use of the college learning center director as an academic ombudsman is explored. In particular, this proposed relationship is based on the learning center's special concern with facilitating student learning and, as such, on becoming an intercessory for clients with academic…

Only 35 per cent of the 177 responding public 2-year colleges surveyed have studied the ombudsman concept. Most of these 2-year college presidents feel that a college ombudsman is unnecessary. (CA)

The position of ombudsman at institutions of higher education is discussed in terms of role, responsibilities and limitations. The author believes the need for an ombudsman stems from a greatly increased student enrollment and an accompanying impersonality regarding academic and administrative procedures. There is a discussion of typical problems…

The thesis presented in this paper is that the ombudsman is not an unnecessary extra to the Dean of Students. (Author)

Identified and examined the operations of 15 offices of the ombudsman in which the ombudsman is a student. Results showed students, faculty, and administration were generally satisfied with how the ombudsman duties were handled and agreed the program is effective in alleviating student frustration. (JAC)

Describes establishment and operation of a Student Service Center at San Fernando Valley State College, the intention of which is to assist students through active intervention to make a better adjustment to college environment. Center activities focus on research, community organization (campus), intervention, social action projects on campus,…

College Activities of the 70's deals with the role of the Activities Director as educator, using the campus as his classroom. This individual is involved in the education of students by assisting them with their socialization and maturation process, through student involvement in presenting programs for and with the entire college community. The…

This document analyzes the responses to a survey conducted in 1997 on the role of the Ombuds Office in higher education, and also considers the characteristics of professional neutrality needed for successful conflict resolution. Of 178 institutions surveyed, 109 responses include 54 institutions with ombudsmen, 7 without such a position but with…