Plagiarism has been characterised as a "major problem" for universities. While tensions between students and universities are inevitable, the problem with the existing system of plagiarism management and prevention is that it operates to problematise the relationship between the university and the student, rather than address the core…

This phenomenological study sought to address the problem of low job satisfaction of college and university ombudsmen as evidenced by predictors of high attrition. Data show that within the next six years, a preponderance of ombudsman practitioners with one to five years of experience plan to depart from the profession. Using Kalleberg's Theory of…

Handling appeals against grades is time consuming and requires allocation of resources away from the pursuit of activities such as instruction, research, and supervision of postgraduate students. This study examines grievance policies, frequencies, and outcomes of appeals at the University of California (UCB) and the University of Oslo (UIO). We…

This paper examines the ombudsman concept; factors which influenced the adoption of the ombudsman concept by Canadian universities; factors associated with the effectiveness of ombudsman offices; and comparative studies of university ombudsmen. It concludes that programs following the traditional ombudsman model appear to be most accepted and…

The Committee on University Governance was charged with the responsibility of conducting a new study of the University of New Mexico's governance and to recommend improvements. This report contains a discussion and recommendations relating to: (1) the creation of a University Community Council, including its functions, size and composition; (2)…

A discussion of ombudsmen in Australian universities looks at their role, relevant legislation, problems arising from the limited powers of the position, and the initiation and investigation of complaints. (MSE)

The application of a community mental health outreach model defines an expanded campus ombudsman role, designed to increase effectiveness and efficiency in meeting the diverse needs of the university community. (Author)

This document analyzes the responses to a survey conducted in 1997 on the role of the Ombuds Office in higher education, and also considers the characteristics of professional neutrality needed for successful conflict resolution. Of 178 institutions surveyed, 109 responses include 54 institutions with ombudsmen, 7 without such a position but with…