Establishment of an office of state ombudsman to resolve faculty disputes at state-supported institutions is recommended. The education ombudsman would have no decision-making authority but would have strong recommendation power, and would be free of internal institutional politics. (MSE)

The article explores two types of grievance systems widely utilized in the American public school system: code grievance systems and alternative structures. (RLV)

The current debate about the future of health care has obscured the impact of democratization on social service organizations. This article advances some preliminary notions about democratization of health care, in terms of financing services, community-based agencies, client-based intervention, citizen advocates, and cultural supports. (DR)

A review of strategies for resolving conflict in higher education institutions looks first at traditional mechanisms, such as student conduct committees and grievance systems, faculty grievance mechanisms, arbitration, and litigation, and then examines conciliatory methods, including mediation systems for handling student, faculty, and staff…

This collection of grievance procedures from member libraries of the Association of Research Libraries (ARL) contains: (1) documents on committee approaches to grievances from University of British Columbia, Center for Research Libraries, University of Connecticut, Harvard University, Michigan State University, and University of Nebraska; (2)…

Focusing on the processes involved in making formal bureaucracies responsive, the study examined: the structure of formal grievance and redress procedures within the criminal justice system in San Jose, California; and the informal strategies used by politically active members of the Chicano community to extend and strengthen these channels. The…

Mediation, in which a neutral third party helps two people come up with their own solutions, is being used to settle faculty and staff grievances. Experiences at the University of Massachusetts at Amherst, Duke University, Emory University, and the University of Cincinnati are described. (MLW)

A dean of students looks at the need to streamline services of a two-year college to make them responsive to student needs and to make them financially feasible. (CJ)

Describes establishment and operation of a Student Service Center at San Fernando Valley State College, the intention of which is to assist students through active intervention to make a better adjustment to college environment. Center activities focus on research, community organization (campus), intervention, social action projects on campus,…

Purpose: The purpose of this study was to examine the decision-making abilities of residents in assisted living regarding abuse and neglect. Design and Methods: Twenty-seven residents in assisted living facilities were recruited for this descriptive study. Participants were administered an interview to assess baseline knowledge of support…

Examines important issues facing the Long-Term Care Ombudsman Program. Provides a historical overview of the policy and programmatic and research issues that surround the Older Americans Act. Explains ombudsmen's activities in their local communities and explores social workers' roles under the auspices of long-term care ombudsman programs. (RJM)

These two lectures discuss children's rights and the role that government can play in helping to alleviate some of the difficulties faced by children in developing nations, focusing on the situation in Costa Rica, specifically, and Latin America, in general. The first lecture examines some of the economic and social problems in Costa Rica, their…

We live in a time of rising ethnic and racial tensions, great public frustrations, and great demands on school systems. A school district needs to develop a system that allows for the most effective working relationship between the school and the community, that facilitates the solution of problems, and that nurtures the growth of new ways to…

College Activities of the 70's deals with the role of the Activities Director as educator, using the campus as his classroom. This individual is involved in the education of students by assisting them with their socialization and maturation process, through student involvement in presenting programs for and with the entire college community. The…