The author has developed a unique concept of the education ombudsman/woman through continuing research over a period of four years. The concept is being published in its entirety for the first time in this pamphlet. The author discusses the history of the ombudsman/woman concept and its use in higher education, and he explains how such a position…

This monograph provides school guidance counselors with practical and immediately adoptable techniques and procedures for dealing with the issue of student rights. Topics covered include a substantive overview of the dvelopment of student rights legislation, court decisions which have import for counselors, discussion of specific areas in which…

This monograph discusses how to bring about changes and reforms in the area of human services. The introduction defines human services and briefly discusses some reform movements and whether or not viable change methods are available. Section I discusses the roles of various change participants including the change agent, lobbyist, ombudsman,…

Established in 1970 and operated by the Association for the Advancement of Mexican Americans, the George I. Sanchez Junior Senior High School (Houston, Texas) is an alternative school for Hispanics in grades 7-12. The school, staffed originally by volunteers, acquired a full-time executive director in 1973, established relations whith the Houston…

This case study, one in a series of research efforts designed to examine the utilization of the Administration on Aging's research, compares the use of two handbooks--one on nursing home ombudsman services for which high use resulted and one on residential repair and renovation for which low use resulted. An introduction describes the study that…

The workshop concentrated on Hawaii, the first State to establish an ombudsman office. This paper discusses the selection of ombudsmen, the relationship of the Hawaiian Ombudsman Office to other agencies of appeal available to the people of Hawaii, the steps to be taken in setting up an office, and relationships with complementary grievance…

The Newspaper section of the Proceedings contains the following 14 papers: "Caught in the Web: Newspaper Use of the Internet and Other Online Resources" (Bruce Garrison); "'Powerful' Attributive Verbs and 'Body Language' Statements Revisited" (Sherrie L. Wilson); "Community Journalism at Work: Newspapers Putting More…

Urban managers and legislators are faced with the task of ensuring that policy decisions really represent citizens' needs. One method of communicating with the public by government was the creation of the Community Representatives Office (CRO) by the city of Greensboro, North Carolina, in 1973. This position is similar to the office of the…

Discusses and describes the development of academic grievance procedures at the University of Louisville, Kentucky, to provide a formal mechanism within the educational institution to ensure that students' rights are not abridged. Presents procedural stages, the hearing, deliberation phase, rehearing and appeals, and the ombudsman role. (MF)

Child care services in Sweden are distinguished by a high standard of quality and by the fundamental principle that they exist for all children. This governmental fact sheet provides useful facts and figures on Swedish child care law and government policy. It is divided into 16 sections covering: (1) rights of children and their families; (2)…

During 1977-78 Pierce College undertook a study to (1) examine major reasons for attrition; (2) determine reasons for student attendance at Pierce; (3) determine the long-range effects of academic residence at Pierce for its students; and (4) experimentally determine the effects on retention of special treatment, through a "caring ombudsman." Each…