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Ballard, Terry – Library Journal, 2008
Every year, more and more reference sources go from print to online, from the stacks to the library's homepage. The librarians at Quinnipiac University's Arnold Bernhard Library in Hamden, Connecticut, realized that these subscriptions are more than the occasional web offering to supplement the library's mission. They have become an important…
Descriptors: Reference Materials, Library Services, Online Systems, College Libraries

Ballard, Terry; Lifshin, Arthur – Information Technology and Libraries, 1992
Reports on a study that examined spelling errors of keywords in a university library online catalog. Data are presented on distribution of errors by machine-readable catalog (MARC) field location, part of speech, origin of the bibliographic record, and error type. Commonly misspelled word roots and specific mistakes are listed. (12 references)…
Descriptors: Bibliographic Utilities, College Libraries, Error Patterns, Higher Education

Ballard, Terry – Library Resources and Technical Services, 1994
Describes a study conducted to determine the main differences in online catalog searching styles and results among library staff, faculty, and patrons at Adelphi University (New York). Transaction log analysis, questionnaires, zero hit searches, keyword, author, title, subject, and other search strategies were evaluated to determine patterns of…
Descriptors: College Faculty, Comparative Analysis, Databases, Higher Education

Ciliberti, Anne; Radford, Marie L.; Radford, Gary P.; Ballard, Terry – Journal of Academic Librarianship, 1998
Reports results of a material-availability study in which library users were surveyed to determine their success in obtaining materials. Both OPAC users and CD-ROM journal-index users were studied and transaction logs verified their self reports. Recommendations for reducing search failures are discussed. (Author)
Descriptors: Access to Information, Information Retrieval, Information Seeking, Information Sources