As higher education institutions enter the intense competition of the rapidly growing global marketplace of online education, the leaders within these institutions are challenged to identify factors critical for developing and for maintaining effective online courses. Computer-mediated communication (CMC) systems are considered critical to…

The evaluator was contracted to determine whether the online or face-to-face course components met course participants' needs and increased their understanding and knowledge of policy development processes, and to determine the efficiency and effectiveness of delivery strategies. In addition, the course evaluator was asked to look at the…