Describes the training and support offered to users upon the implementation of a corporate online text retrieval system, and offers insights from the experience. Areas discussed include training programs and objectives, user support services and support personnel, user documentation, database building, and performance evaluation and measurement.…

Argues that the selection of a database is a significant factor in the success and cost effectiveness of an online search, and provides guidelines for determining whether the content of a database is relevant for a particular search and whether the database is accessible, affordable, and suitable for the search. (LAE)

Describes the design and functions of a technical library database maintained on a mainframe computer and supported by the SPIRES database management system. The topics covered include record structures, vocabulary control, input procedures, searching features, time considerations, and cost effectiveness. (three references) (CLB)