The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

Quora (www.quora.com) is a contemporary, web-based take on reference. Users post questions within Quora and other users answer the questions. Users can vote for and against answers (or not vote at all). It is users asking questions of friends and strangers and then sorting through the results. If the model sounds familiar, it's because it is.…

As individuals become more and more comfortable mediating all kinds of situations online and through various technologies, their virtual selves increasingly overlap their "real" lives. Posting a "happy birthday!" message on Facebook is as automatic as dropping a card in the mail. E-mailing relevant links to co-workers happens as naturally as…

Describes the World Wide Web "work page" of the Saginaw Valley State University Library (Michigan). Discusses the work page's goals: provide reference librarians with quick Internet access, reflect particular Internet uses, and contain the most-often-used search tools and resources all on one screen. Examines advantages of the work…

Describes how to use the Internet to access commercial online database services, such as DIALOG, and discusses the advantages in terms of costs, reference services, and accessibility. Outlines in detail how to save a search session or link another terminal to a Telnet session, and provides information and Internet addresses for eight vendor…

Discusses the use of the OCLC Authority File for answering reference questions. Contents of the authority file are described, including personal, corporate, conference, and geographic names, uniform titles, and subject headings; accessing the authority file is explained; searching strategies are discussed; and examples of authority records are…

Because freely accessible resources allow searching without the constraints of costs for connect times, the Internet resources profiled in this article are intended for browsing. Includes references for some valuable patent information but not for extensive patent searching. (AEF)

Discusses two problems related to the use of online catalogs: (1) staff training has not kept pace with new catalogs, resulting in a lack of search expertise in staff and patrons; and (2) users expect instant access to materials found in the catalog. It is argued that these problems must be addressed to adequately serve library patrons. (CLB)

Analyzes computerized reference and information services with respect to problems in the areas of (1) communication barriers between the user and the information specialist; (2) local resources development; (3) external resources policy; (4) search strategy development; and (5) artificial intelligence. (24 references) (Author/MES)

Reference librarians will find numerous opportunities for effective patron referrals on the Internet. This paper describes selected sites from organizations, academic departments and the private sector which offer useful information on psychology. The sites included are chosen for their uniqueness, credibility, and usefulness. (Author)

Provides an interview with K. Wayne Smith, chief executive officer of OCLC, that focuses on OCLC's online reference services. Topics include the ratio between technical and online reference services, how OCLC fits into the online industry, telecommunications, electronic publishing, pricing, database tape leases, and CD-ROM. (EAM)

An experiment investigated whether the format in which information is stored affects the outcomes of ready reference transactions in terms of efficiency and accuracy. Results indicate that bibliographic questions are more efficiently answered online, while factual questions are more efficiently answered with print sources. Results of the study are…

Examines the three types of "Aska" services and reviews specific examples. The first claims a user can ask a question in natural language and receive and intelligible response. The second puts the user online with a professional searcher. The third consists of access routes to "experts." Discusses subject-specific expert…

Argues that, with the trend toward viewing reference librarians as information brokers and the reification and privatization of information, the traditional goals of libraries and librarianship are being lost, i.e., providing free and open access to books and information to promote informed democracy and the public good. (63 references) (EAM)

Reviews arguments for and against fees for online services and describes a supply side model in which the library absorbs the costs of online searching. The implementation of this policy at an academic library is evaluated and detailed guidelines for implementing such a policy are provided. (CLB)