Presents results from a study of three federal government statistical Web sites. Objectives were to determine who uses these services, types of tasks brought to the sites, strategies used for finding statistical information, and to make recommendations for design improvements. (Author/AEF)

Examines Web users' behaviors and needs and tests a methodology for studying users' interaction with the Web. A process-tracing technique, together with tests of cognitive style, anxiety levels, and self-report computer experience, provided data on how users interact with the Web in the process of finding factual information. (Author/AEF)

Examines users' cognitive, affective, and physical behaviors during user-Web interaction to understand better the nature of information retrieval on the Web, the needs of Web users, and the problem-solving strategies Web users employ. Describes and interprets searching behavior and problem-solving patterns within the relevant situational context…

Illustrates how various key abstractions of information finding, such as document relevance, a desired number of relevant documents, discouragement, exhaustion, and satisfaction can be modeled using the Petri Net framework. Shows that this model leads naturally to a new approach to collection of user data, and to analysis of transaction logs.…