This article presents a reading of the user interface in one public library system. Its aim is to find out the frames and competences required and used in the communication between the computer and the patron. The authors see the computer as a text that is to be read by the user who wants to search for information from the library. The transition…

Electronic databases have grown tremendously in both number and popularity since their development during the 1960s. Access to electronic databases in academic libraries was originally offered primarily through mediated search services by trained librarians; however, the advent of CD-ROM and end-user interfaces for online databases has shifted the…

Describes a service learning project developed at the Hampton University (VA) library to have students write user guides for the library's new technology. Discusses the collaboration between a librarian and an English faculty member; reports on an increase in online searches; and proposes future service learning projects. (LRW)

Eight authors discuss five questions related to user searching of online catalogs: What user needs can be met by online assistance? Should assistance be tailored to particular groups? Should there be more than one level of assistance? Do users learn through computer-assisted instruction? and Will increased system friendliness eliminate the need…

Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

The 17 papers in this collection address aspects of quality data and quality of service to clients and the links between the two. Two keynote addresses are included: "A Plea for Quality Cataloguing with a Consideration of the Audience for Our Product" and "Rare Book Cataloging with the Audience Again Considered" (both by J. B.…

Describes the evolution of the library control system at the Ohio State University library from a circulation control system to a full online catalog with subject access and authority control. The needs of users which prompted the development and possible future enhancements are discussed. (CLB)

This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…

Discusses current trends that are predicted to intensify and to change library operations and the way society uses information technology. Trends discussed include focus on user needs; direct user access of electronic information; the obsolescence of first and second generation systems; a contention between optical products and online access; and…

Argues that librarians should actively accept their responsibility to ensure and provide useful content to the general Internet public. Discusses change brought on by electric commerce and the need for librarians to fill traditional roles, as well as new roles in providing and encouraging Web usage by the public. (AEF)

This volume contains 52 of the 70 papers that were reviewed and selected for presentation at the 1998 National Online Meeting. While the balance of the papers are not included in this Proceedings, their titles, together with author names and author affiliations, are listed at the end of the volume and they are included in the index. The volume…

Written by a board member of OCLC, this paper discusses critical issues relating to OCLC for the remaining decade of the twentieth century. A brief history of OCLC traces its development and recounts its goals and missions to establish a computerized network to promote the evolution of library use, of libraries themselves, and of librarianship.…

Examines some of the fears, frustrations, and misconceptions of library staff and patrons that hamper the effective use of computers in libraries. Strategies that library administrators could use to alleviate stress are outlined, including staff participation in the automation process, well-designed workstations, and adequate training for staff…

The Open Library Network (OBN) is intended to connect national and local university library systems in the Netherlands. OBN integrates existing automated library systems and procedures and brings services like catalog searching and document delivery to the desk of the library user. Project results can be grouped into four categories: (1) the new…

Discusses influences that electronic technologies are having on academic libraries. Highlights include the combination of computer technology and telecommunications; the impact of integrated systems; adding value to information through the use of workstations and online databases; teaching and learning roles of librarians; library user fees; and…