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McClure, Charles R. – Online, 1980
Presents a planning guide for implementation of online services at a public library, consisting of: (1) identification of public service goals and online reference objectives, (2) needs assessment, (3) manipulating the political environment, (4) project description, (5) time schedule, (6) preliminary budget, and (7) evaluation. (SW)
Descriptors: Information Needs, Library Planning, Library Services, Needs Assessment
Peer reviewed Peer reviewed
McClure, Charles R. – Microform Review, 1981
The findings of a survey of depository librarians' involvement in and training in the use of online database searching, access to online terminals, and acquisition of microformatted government publications online are presented and discussed. Recommendations are made for increasing such involvement, and a 26-item bibliography is included. (CHC)
Descriptors: Academic Libraries, Databases, Depository Libraries, Government Publications
Gross, Melissa; McClure, Charles R. – 2001
The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…
Descriptors: Information Management, Information Networks, Information Services, Information Technology