The authors, both of whom are working at the Musselman library, relate how they are always looking for ways to improve and update their reference service. When they introduced a chat reference service to their online library services, they received only four inquiries in the entire year 2002-2003. The authors found out later that the paltry number…

The LISTSERV program on the BITNET computer network started as a simple mailing list program for electronic group communication. A revised version of LISTSERV now offers sophisticated new functions and help for users, including file-server functions. Problems with the revised version are noted, and computer commands are provided. (six references)…

This special section presents two articles relating to accessing online systems. The first article discusses power availability for portable computers, including batteries and electrical outlets; the second describes two bulletin board systems that provide information about the Internet and its resources for librarians and patrons. (LRW)

Explains a series of 39 slides used in a presentation covering guides to libraries on the Internet computer network; other INTERNET resources, including bibliographic databases, catalogs, and online services; BITNET servers and LISTSERVS, and the MicroUser's computer conference sponsored by the Library and Information Technology Association…

Argues that information professionals should market services to ensure success for their libraries. Describes marketing strategies used by the University of Kentucky College of Law Library to promote electronic library services: CD-ROM placement, CD-ROM and Internet workshops, instruction guides, faculty Web pages, online tours, electronic mail,…

Describes presentations made at a forum on automation, interlibrary loan (ILL), and document delivery sponsored by the Houston Area Library Consortium. Highlights include access versus ownership; software for ILL; fee-based services; automated management systems for ILL; and electronic mail and online systems for end-user-generated ILL requests.…

Describes new products that relate to document delivery, including a wireless electronic mail connection; multivendor office integration software to exchange electronic mail; analog film recorders; an electronic messaging system for personal computer local area networks; software for transferring data files; voice message delivery systems; and…

Introduces the information superhighway (the Internet), and presents a guide to navigating it. Offers basic instruction on obtaining and learning to use network accounts; locating addresses using Archie and Wide Area Information Server; retrieving information using file transfer protocol; utilizing Gopher to find and retrieve; browsing the World…

Computers are widely used in architectural research and teaching in U.S. schools of architecture. A survey of libraries serving these schools sought information on the emphasis placed on computers by the architectural curriculum, accessibility of computers to library staff, and accessibility of computers to library patrons. Survey results and…