A diverse group, account-based services include a wide variety of sites commonly used by patrons, including online shopping sites, social networks, photo- and video-sharing sites, banking and financial sites, government services, and cloud-based storage. Whether or not a piece of information is obtainable online must be considered when creating…

Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

Today's academic libraries must demonstrate their value to cost-conscious university administrators. Budget trade-off decisions that involve the library can be difficult for any university administrator to make, and such decisions are complicated by the recent appearance of massive global digital libraries that seem poised to replace the…

As a concept, the next-generation catalog (NGC) is not new to librarians, who have been wishing for better OPAC interfaces for their integrated library systems (ILSs). The NGC has been the focus of discussion for more than 5 years now, from the 2006 report of the implementation of Endeca at North Carolina State University, to Marshall Breeding's…

Far more people are familiar with their local public or college library facility than their library's website and online resources. In fact, according to a recent survey, 96% of Americans said they had visited a library in person, but less than one-third have visited their online library. Since everyone agrees that online library resources are…

With changing user expectations, many libraries are moving toward digital content. Accessible from anywhere at any time, digital content provides users with efficient, on-demand information experiences. Accordingly, librarians are presented with challenges and opportunities to build, manage, and implement outreach strategies that promote their…

At the end of 2007, SirsiDynix introduced the first version of Symphony, its new flagship Integrated Library System (ILS). This article begins with a look at the evolution of Symphony, user reactions to Symphony, and Symphony's design and functionality. The authors, along with a team of librarians from various functional areas, have completed…

Introduces the information superhighway (the Internet), and presents a guide to navigating it. Offers basic instruction on obtaining and learning to use network accounts; locating addresses using Archie and Wide Area Information Server; retrieving information using file transfer protocol; utilizing Gopher to find and retrieve; browsing the World…

It seems, at times, that a frantic race persists to ensure that a child, in the crucial learning stages of early elementary education, acquires the appropriate reading level before he or she "gets behind." Though there are obvious issues with branding a book "Grade Level One" or "Reading Level 2.2," it is nevertheless…

This special section presents two articles relating to accessing online systems. The first article discusses power availability for portable computers, including batteries and electrical outlets; the second describes two bulletin board systems that provide information about the Internet and its resources for librarians and patrons. (LRW)

MyLibrary@NCState (North Carolina State University) is a customizable Web interface to the electronic resources licensed by the library and to the pages that compose the Web sites of the library and the university. The author, part of the MyLibrary@NCState management team, shares the thoughts and ideology behind the design of this personalized…

Describes new products that relate to document delivery, including a wireless electronic mail connection; multivendor office integration software to exchange electronic mail; analog film recorders; an electronic messaging system for personal computer local area networks; software for transferring data files; voice message delivery systems; and…

Describes how the Tulsa City-County Library System built a 22-branch CD-ROM-based network with the emerging thin-client/server technology, and succeeded in providing patrons with the most current research tools and information resources available. Discusses costs; networking options; the Citrix WinFrame system used; equipment and connectivity.…

Discussion of concerns of librarians who are involved in CD-ROM selection and acquisition focuses on three main areas: (1) sources for discovering and investigating CD-ROM products, including an annotated bibliography of journals, publisher's catalogs, books, network conferences, and online indexes; (2) criteria for selection; and (3) vendor…

The LISTSERV program on the BITNET computer network started as a simple mailing list program for electronic group communication. A revised version of LISTSERV now offers sophisticated new functions and help for users, including file-server functions. Problems with the revised version are noted, and computer commands are provided. (six references)…