Discussion of quality, quality control and assurance, and quality management in using online information services focuses on the production of online bibliographic databases and covers possible attributes responsible for the quality of this kind of online database. Document acquisition, analysis, and selection; subject analysis; and bibliographic…

Reports on two stages of an investigation into the perceived quality of online databases. Presents data from 989 questionnaires from 600 database users in 12 European and Scandinavian countries and results of a test of the SERVQUAL methodology for identifying user expectations about database services. Lists statements used in the SERVQUAL survey.…

Explores the use of metaphors as problem-solving mechanisms by novice searchers of bibliographic databases. Subjects were 28 undergraduate students at the University of Technology, Sydney, Australia, who "talked through" a search on a bibliographic retrieval system. A range of metaphors was apparent from the language used by students.…

The seven seminar papers in this issue discuss the role of information science in various public and private organizations; the development and current status of information science as a professional field; and the use of advanced information technologies and information systems. Session chairmen's remarks and four question sessions are included.…