Universities are increasingly looking into self-service systems with intelligent digital agents to supplement or replace labor-intensive services, such as academic counseling. The Open University of Hong Kong has developed an intelligent online system that instantly responds to enquiries about career development, learning modes, program/course…

The Internet has opened new ways of learning and has brought several advantages to computer-aided education. Global access, self-paced learning, asynchronous teaching, interactivity, and multimedia usage are some of these. Along with the advantages comes the challenge of designing the software using the available facilities. Integrating online…

Online museums could benefit from digital "lifelike" characters in order to guide users to virtual tours and to customize the tour information to users' interests. Digital characters have been explored in online museum web sites with different degrees of interaction and modes of communication. Such research, however, does not explore…

Discusses ways in which artificial intelligence could be applied to improve the ease of use, quality of retrieval, and organization of data in online services or CD-ROM. (MES)

Two studies of the cognitive processes involved in online document-based information retrieval were conducted. These studies led to the development of five computational models of online document retrieval which were incorporated into the design of an "intelligent" document-based retrieval system. Both the system and the broader implications of…

This paper describes how a language for building information systems that is being developed by the Office for Research at OCLC can be linked to an artificial intelligence environment, Poplog. The demonstration system--ISIS (Intelligent Support for Interface systems)--shows how Poplog could provide some intelligent support for a D interface,…

This paper describes a study that was undertaken at the University of Illinois at Urbana-Champaign to compare the databases selected by 75 inexperienced student online searchers aided by an existing gateway system--INFOMASTER, a version of EASYNET--with databases selected manually by four experienced searchers who were reference librarians from…

There has been increasing interest over the past few years in systems that help users exchange recommendations about World Wide Web documents. Programs have ranged from those that rely totally on user pre-selection, to others that are based on artificial intelligence. This paper proposes a system that falls between these two extremes, providing…