Describes a comparative study of the "help" facilities of 16 interactive information retrieval systems. Guidelines for the design of a "help" facility are presented and then used to evaluate the quality and friendliness of each system. Suggestions for the improvement of online "help" facilities are discussed. (31…

Reviews the literature on the content aspects of database quality, specifically scope, composition, currency, accuracy, consistency, completeness, and source, journal, geographic, language, and time-period coverage. These criteria can be evaluated qualitatively and/or quantitatively to determine the profile of a database, and to ascertain search…

Proposes a method of evaluating information retrieval systems by concentrating on individual tools (commands, their menus or graphic interface equivalents, or a move/stratagem). A user would assess the relative success of a small part of a search, and every tool used in that part would be credited with a contribution to the result. Cumulative…

Describes the comparative approach to system evaluation used in a project which administered an online retrieval test to an experimental online catalog to produce data for evaluating effectiveness of a new subject access design. Discusses efforts used to ensure data reliability, and strategies the researchers can use to improve on the data…

Considers the meaning of relevance and examines the role that relevance plays in information behavior. Literature on relevance is reviewed, cognitive and dynamic processing approaches to relevance are described, and 12 research questions are presented that address criteria users employ in evaluating information and suggest implications for system…

This paper presents a comprehensive evaluation framework for a variety of organizations that wish to find the perfect fit between the needs of the organization and the online solutions they adopt. The framework described in this paper is an outcome of a collaborative effort between the department of Instructional Design, Development and Evaluation…

Oklahoma State University needed remotely accessible bibliographic instruction materials covering various electronic databases. As a prototype for future development, the database ProQuest Direct (PQD) was selected as the Web-based tutorial subject. Discussion includes PQD selection criteria; audience/environment analysis; strategy analysis; unit…