Provides a generalized overview of the problems that software buyers are likely to encounter and could overcome. Experiences of Online, Inc., in purchasing programs, using software documentation or manuals, and problems with software, provide examples. (EJS)

Designed to make computer users comfortable with both computers and user/reference manual instructions before they have hands-on training, this primer is an introduction to computer concepts, devices, and terms. Common questions related to learning about data processing are addressed, and the following topics are covered: captured data; reports;…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)