Representatives of six vendors of online library systems address key issues related to system performance: designing, configuring and sizing systems; establishing performance criteria; using benchmark and acceptance tests; the risks of miscalculations; vendor, consultant, and library roles; and related topics. (Author/EM)

Five library consultants address issues that affect online system performance: options in system design that relate to diverse library requirements; criteria that most affect performance; benchmark tests and sizing criteria; minimalizing the risks of miscalculation; and the roles and responsibilities of vendors, libraries, and consultants.…

Redesign of human-computer interface for users of computerized information systems can make substantial difference in training time, performance speed, error rates, and user satisfaction. Information and computer scientists are using controlled psychologically oriented experimentation, and evaluations during system development and active use to…