To provide quality education, a university needs to make available a well-equipped computing center. However, such centers are expensive, and their provision is a problem for administrators when budgets are tight. Hence, it is important that money be invested in services that will enhance user satisfaction the most. This study explores the…

As more academic institutions spend larger sums of money to network their campuses and provide network connections to sources outside their campuses, questions emerge concerning the selection and configuration of appropriate network technologies and the appropriate types and levels of services to provide. Increasingly, academic administrators are…