We present a microservice architecture for large-scale automated scoring applications. Our architecture builds on the open-source Apache Storm framework and facilitates the development of robust, scalable automated scoring applications that can easily be extended and customized. We demonstrate our architecture with an application for automated…

Predicting and analyzing multimodal dialog user experience (UX) metrics, such as overall call experience, caller engagement, and latency, among other metrics, in an ongoing manner is important for evaluating such systems. We investigate automated prediction of multiple such metrics collected from crowdsourced interactions with an open-source,…