This study addresses the applicability of generative artificial intelligence (GenAI) within the administrative learner support services at Anadolu University Open Education System, a giga university with more than one million learners in Türkiye. The study reveals the performance differences between a rule-based chatbot and different GenAI-based…

Purpose: The outbreak of COVID-19 in 2020 has had a profound impact on education institutions at all levels. Open universities, with their privileged delivery method, have been in an advantageous position. In the earlier stages of the pandemic, they made remarkable contributions to assuring learning continuity. However, with more and more…

This study explores users' perceptions of the Virtual Assistant application facilitated by the Anadolu University Open Education System. It assesses the application's effectiveness and user satisfaction by analyzing opinions regarding its importance and the experience it delivers. The research delineates its population as learners engaging with…

The study aimed to examine the impact of a gamified distance learning system on enhancing digital creativity in distance education. The research involved 36 graduate students from Sukhothai Thammathirat Open University enrolled in the Public Administration Innovation course. Over a six-week experimental period, the learning system incorporated…

In this paper, we discuss the skills required for academics to effectively utilize digital technologies within open distance learning institutions in South Africa. The growing prevalence of activities within these institutions has led to shifts in academic skill requirements, particularly as academics increasingly work remotely from home or in…

The use of robots in open and distance learning university libraries is a relatively new and innovative concept that has emerged in recent years as a response to the increasing demand for remote access to library resources and services. However, there seem to be limited studies that focused on the adoption of robots in open and distance learning…

This book presents the development of digital transformation and innovation in Chinese higher education. It conducts policy analysis and critical discourse analysis of national policies and initiatives. It focuses on organizational perspectives to explore how conventional and open universities respond to digital transformation and innovation…

With the release of Generative AI systems such as ChatGPT, an increasing interest in using Artificial Intelligence (AI) has been observed across domains, including higher education. While emerging statistics show the popularity of using AI amongst undergraduate students, little is yet known about students' perceptions regarding AI including…

Leveraging technology to break the iron triangle of access, cost, and quality is a legacy of open universities (OUs), becoming a source of inspiration for higher education in general. Today, OUs face increasing competition from conventional universities, no longer enjoying the first-mover advantages as they did in the earlier years. Can artificial…

Offering education by distance provides an important sociological tool for equalising opportunities in developed nations. However, for developing nations and more particularly some of the least-developed countries in the world, it has the potential to play a much larger role in providing both basic and advanced educational opportunities and,…

Purpose: The purpose of this paper is to articulate how the user experience (UX) approach was initiated and integrated into the centre's scope of operations with the objective of improving the e-learning layout on the D2L learning management system (LMS). One of the most effective ways to collect user feedback has historically been to evaluate…

During the war, a significant number of Ukrainian universities were tragically destroyed, while others were relocated. The challenging wartime circumstances in which universities operate in Ukraine have increased the use of distance education. University management and academic staff agree that the quality of services offered hinges on the…

This paper offers insights into the establishment of the United Nations Educational, Scientific and Cultural Organisation (UNESCO) Chair of Open Distance Learning (ODL) at the University of South Africa (UNISA). The aim of the UNESCO Chair is to stimulate ODL research at UNISA. The paper briefly describes UNISA, which is the largest dedicated…

Active learning in mathematics can lead to deeper understanding than passively listening to a lecture, yet recent studies indicate that didactic teaching dominates online tutorials. This study investigated student participation in three types of activity: solving mathematical problems via polling, on-screen activities on a shared whiteboard and…

Purpose: This purpose of this paper is to explore the future of open universities (OUs), particularly in developing Asia, focusing on the potential risks associated with technological solutionism, or the popular belief that educational problems can be readily solved through technological means. This exploration is pertinent as the initial…