This booklet aims to provide policy advice and support to decision-makers and managers in the area of quality assurance in higher education. In order to do so, the authors describe and discuss major issues that decision-makers in charge of quality assurance need to consider for the creation or development of an external quality assurance (EQA)…

Increased use of microcomputers in schools can be implemented more effectively when management develops acquisitions standards and controls. Technical standards as well as operational and documentation standards are outlined. (MLF)

The greater organizational complexity of libraries and information centers in recent years has given rise to more complex problems for managers. To facilitate solutions, operations research (OR) techniques have been developed that consider the quantitative dimensions of problems along with their political and organizational aspects. Eight standard…

Operations research (OR) is the use of measurable interrelationships to explain the predictable links between measured phenomena and variable outcomes. Provides examples of OR techniques in school business management. (MLF)

Reviews of relevant research on the application of operations research and statistics that appeared prior to 1980 are compared with those appearing in the early 1980s. In summary, both explicit and implicit users of mathematics in educational administration see it as a tool that essentially brings order and generalizability to administrative data.…

Describes two types of program budgeting that were well received in the literature of the 1960s and 1970s. The results of a survey which examined the impact of zero-based budgeting (ZBB) and planning-programming-budgeting system (PPBS) on library budgets are presented, and potentially useful aspects of program budgeting are identified. (CLB)

This study was initiated by the Acting Director of the Division of Technical Services at University of Louisville to examine and analyze the structure of the division and its workflow, use of personnel, and level of productivity. Information on the workflow and structure was obtained from department head workflow charts, statistics indicating the…

This follow-up report combines results from a staff review process and final recommendations of the Acting Director for the reorganization of the Division of Technical Services at University of Louisville in Kentucky. The report is divided into two sections: "Report on Staff Review" and the "Final Recommendations on Reorganization…

A dozen schools in Colorado opened their doors to professional performance auditors to evaluate their effectiveness and efficiency. The audit reports recommended finding precise costs of functions, programs, and operations; minimizing duplication; and increasing accountability. (MLF)

This manual identifies a series of performance measurements which, when assessed in their totality, can effectively measure a public library's level of service to its users. The measures have been developed at two levels. On one level, the measures can broadly evaluate the overall performance of library systems on the national level; on a second,…

This report is the result of a self-study undertaken by the staff of the University of Miami's Otto G. Richter Library as part of the Academic Library Development Program (ALDP), a management self-study program developed by the Association of Research Libraries' Office of University Library Management Studies. The basic responsibility for the…

This final report of the University of Wyoming's Collection Analysis Project, which was undertaken to analyze strengths and weaknesses of the library's existing collection development program, presents recommendations on several facets of the collection development process. These recommendations cover: (1) organizational placement of the…

Examines practical applications for the suitability of two different approaches to quality management within engineering education. One utilizes quality systems standards as typified by a specific industrial process that ensures an effective production system. The other applies the notion of total quality management emphasizing a process of…

This text provides educational administrators with a working knowledge of the problem-solving techniques of PERT (planning, evaluation, and review technique), Linear Programming, Queueing Theory, and Simulation. The text includes an introduction to decision-making and operations research, four chapters consisting of indepth explanations of each…

Focusing on the existing organization of the collection development activities at the University of Wyoming Library, this task force report examines the staffing and functions of the Collection Development and Acquisitions Departments, the Collection Development Committee, the subject specialist/college academic department liaison program,…