For nearly 40 years, AACRAO has published the Self-Assessment, and this 185-page update will provide a cost effective and simple way to evaluate your office operations by stimulating thought, encouraging self-reflection, and evaluating policies and procedures. The Assessment is arranged by topical area with chapters addressing most basic registrar…

One of the challenges facing those responsible for service provision in universities is ensuring that service is provided at the right point in the organisation. Service delivery points can exist at the school/department level, faculty/division level or central unit/university wide level. This does not always follow organisational logic, common…

This survey questionnaire and self-analysis tool identifies most of the variables that impact institutional custodial operations and that serve as reliable standardized benchmarks for the industry. The survey also clearly defines several benchmarks that should allow more accurate and effective comparisons between operations. Sections cover…