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Download full textAlstete, Jeffrey W. – 1995
This digest discusses the use of benchmarking as a strategy for assessing and improving efficiency and productivity of administrative processes and instructional models in colleges and universities. Benchmarking, developed by the Xerox Corporation in the 1980s, is defined as an ongoing, systematic process for measuring and comparing the work…
Descriptors: Administrative Change, Benchmarking, College Outcomes Assessment, Comparative Analysis
