Conventional wisdom may support the presumed notion that higher expectations increase efficiency and improve quality. However, this claim may only be validated when workers are equipped with appropriate tools, training, and a conducive work environment. This study implements various interventions, observes outcomes, and analyzes data collected in…

The never-ending organizational challenge is to allocate available resources to best achieve its goals. Out of this fundamental question several models have evolved. One is a conceptual model--a way to think about how organizations operate. A second is a statistical model estimating the magnitude of relationships among goals and elements of the…