Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…

This study investigates the use of using complexity theory--the study of nonlinear dynamical systems of which chaos and catastrophe theory are subsets--in the analysis of a non temporal data set to derive valuable insights into the functioning of university schools of business. The approach is unusual in that studies of nonlinearity in complex…

DIFFICULTIES ARE ENCOUNTERED WHEN COST-BENEFIT ANALYSES ARE APPLIED TO EDUCATION. THERE ARE PROBLEMS IN THE ATTEMPT TO DEFINE AN EDUCATIONAL GOAL AND IN THE ANALYSIS OF EDUCATIONAL PROCESSES. THE FEDERAL GOVERNMENT IS NOW ENGAGED IN A MULTITUDE OF PROJECTS DESIGNED TO COORDINATE RESEARCH IN EDUCATIONAL IMPROVEMENT. THIS ENTAILS CONTINUED…

THIS BIBLIOGRAPHY OF 449 ANNOTATED ENTRIES SUPPLEMENTS AN EARLIER HUMAN RESOURCES RESEARCH OFFICE REPORT, "THE DESIGN OF INSTRUCTIONAL SYSTEMS" (TECHNICAL REPORT 66-18, NOVEMBER, 1966). IT SERVES AS A GUIDE TO MANY OF THE STUDIES CONDUCTED ON THE DEVELOPMENT OF TRAINING METHODS AND TOTAL INSTRUCTIONAL SYSTEMS. AN INSTRUCTIONAL SYSTEM…

THIS BIBLIOGRAPHIC LISTING OF 109 RELATED ADDRESSES, ARTICLES, BOOKS, MICROFILMS, MONOGRAPHS, REPORTS, AND OTHER ITEMS, PUBLISHED BETWEEN 1959 AND 1968, INCLUDES 39 ITEMS ON NETWORK PLANNING, 48 ITEMS ON RESEARCH MANAGEMENT, 13 ITEMS ON PROJECT SELECTION, AND NINE ITEMS ON PROGRAM MANAGEMENT. (JK)