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| Case Studies | 1 |
| Leadership | 1 |
| Organizational Change | 1 |
| Organizational Climate | 1 |
| Public Agencies | 1 |
| Total Quality Management | 1 |
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| Public Administration Review | 1 |
Author
| Rago, William V. | 1 |
Publication Type
| Journal Articles | 1 |
| Opinion Papers | 1 |
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| Texas | 1 |
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Peer reviewedRago, William V. – Public Administration Review, 1996
Describes the efforts undertaken and lessons learned by the Texas Department of Mental Health and Mental Retardation as it began the transformation of its agency culture in keeping with a total quality management model. Discusses the struggle encountered by the agency in making the personal transformation necessary for the transformation of the…
Descriptors: Case Studies, Leadership, Organizational Change, Organizational Climate
