Human competence is a vital element for any organization that expects to survive and then thrive. Developing individual performance ability is necessary but not sufficient because trained people alone will not make an organization successful. We must determine what people should deliver and why it should be delivered in order to add measurable…

Purpose: Radical changes and increasing competition in the global economy and markets lead enterprises to change their business policy and activities. This process demands the creation of effective organizational learning mechanisms. This paper seeks to illustrate how three service organizations designed and utilized organizational learning…

Observation of 12 outstanding service-sector leaders showed how they use theories of employee learning to guide collection of information that they use to achieve the intellectual transformation of the work force. Notes that their success also depends on their ability to motivate and raise employee self-confidence. (SK)

Describes a positive seven-step process for initiating a whole organization development (WOD) effort. Steps include clarification of whole organization objectives, data gathering, diagnosis, prescribing interventions, commitment, implementation, and progress review. (CSS)

This document describes the methodology used to carry out the Assessment of School-Based Management Study, which identified the conditions in schools that promote high performance through school-based management (SBM). The 3-year project, sponsored by the U.S. Department of Education's Office of Educational Research and Improvement (OERI), began…

Organizational development is explored through this discussion of a series of projects initiated by researchers at the University of Oregon to provide consultation and training to a school district in the Northwest. The primary focus was the improvement of problem-solving skills in the district and the development of a heightened capacity for…

How can the structure of a management system be reviewed? What specific data should be collected and what procedures should be followed? The specific data collection methodology consists of three steps: (1) description of process outputs, procedures, and inputs; (2) evaluation of effectiveness, needs, and priorities for change in the process; and…

A relatively systemic approach to education reform emerged in the 1990s as one way of addressing policy fragmentation. This volume, the last in a set of three, describes the research design of a study that sought to: (1) expand knowledge of state approaches to systemic education reform; (2) examine district, school, and teacher responses to state…

This document examines the operation of the National Occupational Information Coordinating Committee/State Occupational Information Coordinating Committee (NOICC/SOICC) network in 1976-2000. Presented first is an overview of the NOICC/SOICC network that begins by explaining the NOICC's relationship with the SOICCs in activities related to job…