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The Introduction of Total Quality Management at Oregon State University.
Peer reviewed Peer reviewed
Coate, Edwin – Higher Education, 1993
A discussion of the implementation of the Total Quality Management approach at Oregon State University over a number of years describes the planning process, steps and issues in implementation, specific results achieved, obstacles encountered, and lessons learned in the process. (MSE)
Descriptors: Change Strategies, College Administration, Higher Education, Management Development
Towards Total Quality Management in Higher Education: A Case Study of the University of Wolverhampton.
Peer reviewed Peer reviewed
Doherty, Geoffery D. – Higher Education, 1993
This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…
Descriptors: Change Strategies, College Administration, Foreign Countries, Higher Education
Introducing the Human Side of Total Quality Management into Educational Institutions.
Peer reviewed Peer reviewed
Thor, Linda M. – Community College Journal of Research and Practice, 1994
Drawing from the experiences of Rio Salado Community College (Arizona) in implementing Total Quality Management, discusses common barriers to change (e.g., time, aversion to change, and pitfalls of change); leadership failure as a cause of failure in TQM implementation; and the importance of constancy of purpose, employee empowerment, and…
Descriptors: Accountability, Administrative Principles, Administrator Role, Community Colleges
Strategies for Implementation: The El Camino College Total Quality Management Story.
Peer reviewed Peer reviewed
Schauerman, Sam; Peachy, Burt – Community College Journal of Research and Practice, 1994
Traces the development of the principles and practices of Total Quality Management (TQM) at El Camino College, in California. Discusses institutional resistance to change and the need for careful implementation analysis and constituent group involvement. Includes a nine-item bibliography of theoretical and descriptive works. (MAB)
Descriptors: Accountability, Administrative Principles, College Administration, Community Colleges
Total Quality Management Is Total at Fox Valley Technical College.
Peer reviewed Peer reviewed
Tyler, Carol R. – New Directions for Institutional Research, 1993
At Fox Valley Technical College (Wisconsin), application of Total Quality Management (TQM) brought positive outcomes and other effects. Areas in which TQM was used are considered, including admissions, employee safety, customer focus, policy formation, management performance appraisal, student services, creation of a self-managing class, TQM for…
Descriptors: Administrator Evaluation, Case Studies, Change Strategies, College Planning