Proposes that an examination and analysis of a company's overall communication network may provide significant guidelines for increasing the organization's communication effectiveness. Explains network roles and considers their contributions to the communication climate. (SR)

This article provides an introduction to some major principles of contract administration from a lawyer's point of view. The ten principles discussed should enable a contract administrator to be more successful in ensuring timely completion of contracts by contractors. (MT)

Discusses six steps to follow when documenting an ISO 9000 quality system: using ISO 9000 to develop a quality system, identifying a company's business processes, analyzing the business processes; describing the procedures, writing the quality manual, and working to the documented procedures. (SR)

Considers two aspects of intrapersonal communication. Discusses the range of cognition, considering structured, unstructured, and unconscious thought processes. Explains and discusses the Johari Window as a model for contrasting technical communicators' views of themselves and how others view them. (SR)

Points out that teleconferences allow individuals to work together to accomplish a common goal, despite geographical distance. Discusses varieties of teleconferences and planning and production issues. (SR)

Defines conflict, looks at its causes, discusses the various types of organizational conflict, reviews the Myers-Briggs psychological types as they affect conflict, examines managers' typical reactions to internal and external conflict, and lists six keys to successful conflict resolution. (SR)

Suggests the existence of a third major organizational role for public relations: "communication executive," composed mainly of corporate senior vice presidents of public relations and communication who report directly to CEOs. Reports on a survey of those in this role, and shows that communications methods used five years ago to…

This article presents a conceptual model that systhesizes communication concepts and Adams' equity theory. Using a receiver-oriented approach, organizational communication has reward value that is subject to social comparisons. Judgments of equity and inequity in the receipt and evaluation of "salient messages" affect individual's perceptions of…

This paper provides an overview of current student development programs that include values education and that represent collaborative work between student affairs and academic affairs divisions. It examines a variety of programs, including freshman seminars designed to promote retention, interdisciplinary courses and seminars at all levels, and…

The term "organization development" (OD) encompasses techniques developed to facilitate communication and collaborative problem solving in work groups. This discussion focuses on defining OD, describing its current use in mental health and human service organizations, and assessing potential payoffs and disadvantages of implementing OD programs in…

Argues that an effectively designed intranet can become a valuable medium for facilitating work processes and communication throughout a company, and that sound structure and visual appeal are important in attracting users to an intranet. Examines issues, such as creating form appropriate to function, determining audience needs, and implementing…

Argues that the internal agency model of a marketing communications department forces the department to compete with outside sources for work, while department members sharpen their skills and improve their knowledge of their company's business. Describes the process for creating such an internal agency, including initiating, implementing, and…

Under the "commercial speech doctrine," corporations were restricted for many years from speaking out on public issues or engaging in certain advertising practices. This "doctrine" was based on a case from the 1940s, in which the court ruled that purely commercial advertising had no constitutional protection from government…

Notes that how organizations respond to a death can influence coping in either positive or negative directions for friends and co-workers of the deceased. Reviews how casualty policies have developed in U.S. Army, and draws on Army's casualty experience to suggest ways in which organizational responses to death might facilitate healthy adjustment…

Common threads have emerged in recent faculty-president disputes, reflecting a widening gulf between faculty eager to increase their influence and administrators under pressure from a variety of constituents to raise money, improve academic quality, control tuition costs, and maintain enrollment. (Author/MSE)