Arguing that, as a general principle, the most efficient, best organized and managed organization would have little duplication of work or of service to its markets or publics, this paper presents a method for assessing duplication among organizational components of work performed and of services to various publics and for determining the extent…

Discusses the development of a self-report measure of oral communication within an organizational environment and investigates whether or not oral communication apprehension in employment is related to general communication apprehension. (MH)

Three studies were conducted to ascertain the relationship between predisposition for group work climate and the types of procedural messages that group members employ. In the studies, expectations about group work procedures fell into two categories: high procedural order (HPO) and low procedural order (LPO). Each category consisted of four…

The two words, "communication"--defined as the sharing of experience--and "process"--referred to as the movement of interrelated events or actions toward an identifiable goal--may be usefully viewed together as the goal-oriented combination of variables designed to produce at least a single communicative event. In an organizational setting, the…

Message biasing of upward communication in organizational hierarchies has been an ongoing concern of communication researchers. The purpose of this study was to analyze this distortion in actual message from subordinates to superiors in simulated situations and to determine the effects of favorable and unfavorable situations on message content.…

The author investigated the discrepancies between self-perceptions and the perceptions of others, in order to examine the assumption that perceived personality characteristics might be used as a basis to identify communication problems within an organization. Through the use of the Interpersonal Check List, staff members of the University of…

A study was conducted to determine the perceptions of staff members in the psychiatric treatment division of a residential mental health center regarding the internal communication situation among division employees. The study, which combined organizational communication and basic communication research perspectives, was based both on an…