Based on four maxims of Grice's cooperative principle framework, a small-scale study is conducted to examine the communication strategies employed by experienced ground service staff. Data have been collected from questionnaires and in-depth interviews with Chinese domestic airlines' ground staff. This study identifies that the communicative…

Purpose: Over the past ten years, most Dutch high schools have been confronted with mergers, curriculum reforms, and managerial changes. As a result, the pressure on the schools' communication systems has increased and several problems have emerged. This paper aims to examine recurring clusters of communication problems in high schools.…

There is no shortage of scholars that believe that traditional, top-down leadership is antithetical to facilitating the improvements that must be made to the American educational system if all children are to achieve academically. These scholars call for distributive, facilitative, and/or collaborative leadership, yet little is known about how…

This interview with Paul Watzlawick covers both his theories of communication and questions concerning therapy, politics, and truth. (JMF)

Discusses business communication problems and the development of communication skills in bank management personnel. (RL)

A study was conducted in September 1981 of factors which influence the process of communication between clients and staff at six high-capacity computer facilities in the Sacramento, California, metropolitan area. These included two large government organizations, a medium-sized corporation, two bibliographic database settings, and a computer…

By means of communication network analysis and individual interviews conducted between September 1982 and March 1983 with district administrators in a single medium-sized school district, this study describes the consequences of the 1975 decentralization of the district's communication network. Following a brief introduction and a discussion of…