Evaluates the Nominal Group Technique as a method for structuring a problem solving group's communication. The technique is evaluated in terms of its ability to produce more potential solutions to a problem than an interacting group and in terms of the perceived satisfaction of the participants. (JMF)

Identifies and compares the patterns of communication of groups making risky and cautious decision shifts. Risky- and cautious-shift group discussions displayed nonrandom and statistically different distributional and sequential structures. Findings are discussed in terms of two explanations of the risky- shift phenomenon. (JMF)

Suggests that communication consultants are diverse in degree qualifications, in disciplines, and in kind of consulting services offered. Also suggests that consultants serve large businesses and that they conduct various writing and nonwriting workshops for client organizations. Notes that word-of-mouth and college referrals are important means…

The problem of change in the character of the United States Supreme Court between 1969 and 1975 is examined, in this paper, in the context of group decision making and organizational communication. Based on information from "The Brethren," a behind-the-scenes account of the Supreme Court justices by Bob Woodward and Scott Armstrong, the…

Employees in different kinds of organizations were surveyed for their perceptions of their companies' client and operational problem-solving networks. The individuals came from a manufacturing firm, a community college, a telephone company, a farmers' cooperative, and a hospital. Interviews were conducted with those people reporting numerous…

Organizational intersections are temporary systems formed when organizational members become interdependent with members in other organizations. The effectiveness of organizational intersections was an important issue for those participating in the Documentation and Technical Assistance in Urban Schools (DTA) Project. Consultants who participated…

This booklet is aimed at helping school board members better understand the public relations process and build stronger support for public education. The public expects board of education members to be responsible, energetic communicators who are genuinely responsive to issues raised by the public. The author advocates identifying the various…

Nine campus public relations professionals offer solutions and strategies to address three campus communication dilemmas: (1) display of a controversial student photograph; (2) a state budget scare; and (3) a rape on campus. (MSE)

The workbook contains lessons and exercises in patient relations and workplace communication in a medical services office, particularly for interactions involving one or more non-native speaker of English. Seven units address these topics: (1) greetings and basic assistance, greeting established patients, and measuring height and weight and taking…