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Direct linkMarcus, Tali; Shoham, Snunith – Learning Organization, 2014
Purpose: The purpose of this study is to examine the factors related to the employee as an individual, that affect the quality and level of the individual's assimilation of knowledge (AOK) which is transmitted by way of organizational learning. Design/methodology/approach: All subjects (317) of this research were employed at different positions in…
Descriptors: Knowledge Level, Cognitive Processes, Day Camp Programs, Safety
Raz, Aviad E. – Learning Organization, 2007
Purpose: The purpose of this paper is to describe and analyse the formation of CoPs (communities of practice) in three call centres of cellular communication operating companies in Israel. Design/methodology/approach: This study is based on a qualitative methodology including observations, interviews and textual analysis. Findings: In all three…
Descriptors: Communities of Practice, Knowledge Management, Telecommunications, Service Occupations
