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The ADA and Total Quality Management. Implementing the Americans with Disabilities Act.
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Brown, Dale S.; Bruyere, Susanne M.; Mank, David – 1994
One of a series of guides on implementing the Americans with Disabilities Act (ADA), this guide focuses on the relevance of total quality management (TQM) principles to the ADA. First, the guide briefly explains both the ADA and TQM. Next, "reasonable accommodation" under the ADA is discussed and suggestions for using TQM to help…
Descriptors: Administration, Change Strategies, Civil Rights Legislation, Disabilities