This digest describes the emerging study of Knowledge Management (KM), a field that has much to offer administrators in higher education. KM principles recognize that it is important for organizations to "know what they know." It is the organized complexity of collaborative work to share and use information across all aspects of an…

This digest suggests steps to take to organize an outdoor education organization at a state, regional, or local level. After an individual or group has determined the need for an organization and an area to be served, the first step is to organize a working meeting of no more than 20 key persons. Next, the purpose of the organization and services…

The diverse, multicultural population that constitutes today's work force faces ethical dilemmas on the job that bring pressures to protect their own or their company's interests, at the risk of losing their personal integrity. Employers and vocational and career development personnel are recognizing the need for decision-making and…

"Vision" is one of the most frequently used buzzwords in the education literature of the 1990s. This digest presents an overview of visionary leadership, which many education experts consider to be a make-or-break task for the school leader. It discusses various definitions of vision, the significance of vision for organizations, the…

This ERIC Digest discusses the issue of the school district management audit--a comprehensive examination of an organization in order to assess efficient use of resources and program effectiveness. Several aspects of the management audit issue are covered in question-and-answer format: (1) What is a management audit? (2) What areas are covered by…

"Vision" is one of the most frequently used buzzwords in the education literature of the 1990s. This digest in Spanish presents an overview of visionary leadership, which many education experts consider to be a make-or-break task for the school leader. It discusses various definitions of vision, the significance of vision for…

Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces…

Not for profit community college foundations play a major role in overall resource development. Because foundations are legally and organizationally independent of the college, they are able to promote the well-being of the college without the statutory limits imposed by the governing board and staff. Foundation money is not restricted to basic…

In a high performance work organization (HPWO), employee basic skills are just one of many components. HPWOs feature the following: they have flatter organizational structures, have work done by teams of highly skilled workers, and have a focus on quality, customer service, and continuous improvement. The collaborative approach to workplace…

Intended for employers, human resource staff, and adult educators, this digest addresses the purposes of career development programs in the workplace and describes the components of such programs. In the first section, the term career development is defined and labeled as just one component of organizations' human resource management. Eight…

Quality Circles (QC's) consist of small groups of people who perform the same work and who voluntarily meet on a regular basis to discuss problems, seek solutions, and cooperate with management in the implementation of those solutions. QC's operate on the premise that employee participation in decision making and problem solving improves the…

Quality work teams that are based on W. Edwards Deming's business-management theories have proliferated at the school and district levels to handle problem solving and decision making. Teams are said to build stronger relationships among those involved in education and, ultimately, to benefit students because more people with broader perspectives…

This digest, based on a larger report of the same title, summarizes principles for improving quality in higher education institutions. Emphasis is on the effect of the principles when they are used holistically to create a culture of academic excellence. The quality principles are based on the conceptual framework of total quality management (TQM)…

Accountability in career counseling is receiving increased attention. However, few organizations have specific guidelines for the delivery of career counseling. This digest describes a workbook, developed in Canada, which furnishes a practical, valuative approach for support organizations that provide career counseling services. The procedures in…