Many authors (Kezar, 2005; Duke, 2002; Keeling, Underhile, and Wall, 2007; Matier, Sidle, and Hurst, 1994) propose a new model of higher education organizations or a style of decision making whose central component is collaboration. This key characteristic helps make full use of all of the institution's resources to increase the likelihood that it…

Two general models for bringing about change--the structural model and the people model--are described. Team leadership and team building are seen as people-oriented approaches to change that also affect the structure of an organization. Both targets of change--people and structures--should be approached in tandem. (MLW)

Organizational barriers to information use vary with types of decisions and the phases of information collection, analysis, and communication. Strategies suitable for one environment will not always work in others. (Author/MSE)

Twenty-seven key resources for understanding, researching, and managing organizational climates and cultures are cited and described. The articles, books, and monographs reflect a relatively recent wave of interest in culture as a tool for understanding organizational settings. (Author/MSE)

The college or university fact book may be the single most important document it publishes, indicating that the institution is open to scrutiny by its many constituents, providing data concerning institutional mission and effectiveness, providing a basis for internal and external evaluation, and reflecting the institution's success or failure in…

Analysis of the first cycle of academic program review at the College of St. Catherine (Minnesota) discusses recommendations resulting from reviews, insights about faculty and committee perceptions, and new directions for the second cycle. It is noted that the second cycle will focus more on program activities and output than on traditional input…

Proposes that the nature of institutional research has expanded as colleges and universities adapt to new challenges and conditions and that institutional researchers need to become knowledge industry analysts. Reviews the history of institutional research and identifies 21st century challenges, such as changing patterns of diversity and academic…

Colleges and universities, it is suggested, can enhance their effectiveness by adopting a systems approach to organizing, planning, decision-making, and evaluating. A decentralized, participative model that emphasizes systematic planning and management by objectives is presented. (Author/MLW)

Understanding the principles underlying the Total Quality Management approach is essential to using it effectively in higher education. These include establishing a customer-focused mission; creating a vision; improving the process continuously; using systematic analysis; promoting participation; and recognizing the college or university as a…

External changes and new technological developments along with new perspectives on organizations are changing institutional governance and management in ways that challenge some conventions of institutional research practice. (Author/MLW)

Elements that the University of Akron, Furman University, and Wichita State University believe to be essential for mounting a successful program for change are identified: definition of institutional mission, top administrative support, leadership development, comprehensive change programs, emphasis on communication and process, and merging of…

An economic model for evaluating the cost performance of academic and administrative programs in higher education is described. Examples from its application at Indiana University-Purdue University Indianapolis are used to illustrate how the model has been used to control costs and reengineer processes. (Author/MSE)

A question and answer form addresses the experience of Samford University (Alabama) in implementing Total Quality Management and examine the process and results of changing institutional culture. The experience illustrates how important preparation is and how profound the required changes may be. (MSE)

The experience of the University of Illinois at Chicago in learning about the Total Quality Management approach and applying it to the institution are outlined. Four distinct stages of change were identified: awareness creation; establishment of initial teams; development of infrastructure for quality improvement (QI); and institutionalizing the…

While colleges and universities debate the value of teams, businesses use teams as a matter of survival. Motivated by competition and high cost, business leaders have created a new culture based on shared risk and reward. Decision making is no longer the responsibility of the few at the top, but is shared within and between most segments of an…