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Peer reviewedMurray, Peter; Chapman, Ross – Learning Organization, 2003
Explores continuous improvement methods, which underlie total quality management, finding barriers to implementation in practice that are related to a one-dimensional approach. Suggests a multiple, unbounded learning cycle, a holistic approach that includes adaptive learning, learning styles, generative learning, and capability development.…
Descriptors: Cognitive Style, Learning Processes, Organizational Development, Total Quality Management
1997
This document contains four papers from a symposium on organization development and change. "The Effectiveness of Total Quality Management: A Response to the Critics" (Douglas H. Smith, Ralph G. Lewis) identifies four effectiveness principles: customer satisfaction, continuous improvement, speaking with facts, and respect for people. "Fast Cycle…
Descriptors: Adult Education, Employee Attitudes, Human Resources, Learning Processes
