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Download full textMasters, Denise G. – 1996
Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces…
Descriptors: Change Strategies, Improvement, Library Administration, Library Personnel
Peer reviewedLee, Susan – Journal of Academic Librarianship, 1993
Chronicles the process of change begun at the Harvard College Library in 1990. Key factors are analyzed, including support from the University Library, Association of Research Libraries, and Council on Library Resources; strong leadership; organizational development; composition of task forces; time frame; concurrent changes; and development of a…
Descriptors: Change Strategies, College Libraries, Higher Education, Leadership
