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Peer reviewedWatkins, Ryan; Leigh, Doug – Performance Improvement, 2001
Suggests that the scope of return on investment (ROI) for organizations includes measurable indicators of both the internal and external value added by the organization rather than just short-term profit and customer satisfaction. Topics include demonstrating progression toward required performance; and justifying problems to be solved in terms of…
Descriptors: Costs, Organizational Development, Performance Technology, Problem Solving
Download full textArmel, Donald – 1997
Focusing on improvement is different than focusing on quality, quantity, customer satisfaction, and productivity. This paper discusses Open System Theory, and suggests ways to change large systems. Changing a system (meaning the way all the parts are connected) requires a considerable amount of data gathering and analysis. Choosing the proper…
Descriptors: Administrative Organization, Change, Information Theory, Management Teams
