Descriptor
| Organizational Development | 5 |
| Program Descriptions | 5 |
| Total Quality Management | 5 |
| Higher Education | 4 |
| College Administration | 3 |
| Management Systems | 3 |
| Case Studies | 2 |
| Quality Control | 2 |
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| Baucom, Kathi | 1 |
| Coate, L. Edwin | 1 |
| Eyerly, Raymond W. | 1 |
| Killoren, Robert | 1 |
| Meade, Phil | 1 |
| Webb, MaryLou Wendel | 1 |
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| Journal Articles | 4 |
| Reports - Descriptive | 4 |
| Reports - Evaluative | 1 |
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| Administrators | 2 |
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PDF pending restorationWebb, MaryLou Wendel – 1994
This collection of materials offers information on Portland Community College's Institute for Management and Professional Development. The first information sheet, "Your Quality Partnerships Begin Today," focuses on the Total Quality Management (TQM) programs of the Institute, indicating that 8,000 to 10,000 individuals per year,…
Descriptors: Community Colleges, Job Training, Management Development, Organizational Development
Direct linkCoate, L. Edwin – New Directions for Higher Education, 1993
Adaptation of the Total Quality Management approach to organizational improvement at Oregon State University involved creation of 10 pilot finance and administration teams and implementation of a 10-step problem-solving process. The approach has improved staff morale as well as client services. (MSE)
Descriptors: College Administration, College Planning, Higher Education, Management Systems
Peer reviewedMeade, Phil – Quality in Higher Education, 1995
Outlines strategies used by one Australian university for systematic quality improvement, including development of a quality management plan, devolution of responsibility for quality advancement to faculties and schools, and improving documentation of quality-assurance procedures and outcomes. Topics discussed include leadership, committees,…
Descriptors: Case Studies, College Administration, College Outcomes Assessment, Educational Quality
Peer reviewedBaucom, Kathi; And Others – College and University, 1995
The Total Quality Management (TQM) approach is defined and its implementation at the University of North Carolina-Charlotte in undergraduate admissions is described. Benefits and challenges of TQM are discussed, first from the perspective of the manager responsible for TQM, then from that of a front-line staff member and TQM team member.…
Descriptors: Administrator Attitudes, Case Studies, College Administration, College Admission
Peer reviewedKilloren, Robert; Eyerly, Raymond W. – SRA Journal, 1997
Looks at how Pennsylvania State University is examining its evolving research administration infrastructure and investigating electronic research administration. Discusses use of total quality management techniques to view research administration as a single process, determine the best organizational level for various activities, and remove…
Descriptors: Change Strategies, Computer Oriented Programs, Computer Uses in Education, Cost Effectiveness
