Purpose: With rapid industrialization and population growth in the urban and rural areas in India, the demand for public transport has risen sharply. In the fast changing scenario in the public transit sector, the role of a bus depot manager (DM) has also undergone substantial transformation. This paper aims to identify and gauge the…

A survey of 220 Hewlett-Packard United Kingdom employees revealed that they attended total quality training because of management pressure. To be effective, total quality training should emphasize the company's objectives, demonstrate applicability to work, and help participants select feasible quality projects. (SK)

Reasons for frustrations surrounding needs assessment in organizations are examined. Action strategies are paired with three of the root causes of obstacles to effective assessment: (1) flawed needs assessments; (2) no organizational support; and (3) inadequate expertise assigned to the effort. A sidebar presents four possible causes linked to…

Presents results of research focusing on identifying "certification best practices" to provide a framework for business managers and certification practitioners. Describes a 10-step process for evaluating certification programs that takes into consideration four perspectives: audience, learning, business, and financial. (AEF)

Examines three factors contributing to organizational success: use of a systemic model to design and guide the change effort; analysis of interdependencies within the system and of the change potential; and use of communication methods to help ensure that the change will be supported. Presents characteristics of successful change efforts with…

Examines organizational patterns for administering community services at community colleges. Identifies conditions which contribute to successful organizational patterns. Suggests features of organizational development which may be helpful in analyzing community services administration and in dealing with emerging community services functions in…

Examines organizational patterns for administering community services at community colleges. Identifies conditions contributing to successful organizational patterns. Suggests features of organizational development which may be helpful in analyzing community services administration and in dealing with emerging community services functions in the…

Describes the assumptions and goals of the Performance Effectiveness Management System (PEMS) of the University of Arizona Library and explains how to integrate performance measurement with a new system that focuses on teams and organizational outcomes. Phases of PEMS include: mission-critical services, programs, and activities; setting quality…

The 49 member colleges in the Illinois Community College System provide annual reports on improvements in productivity to the state community college board. This document summarizes the improvements reported by the colleges for fiscal year 1996. Following a brief introduction, the first section reviews special focus issues for fiscal year (FY)…

The 49 member colleges in the Illinois Community College System provide annual reports on improvements in productivity to the state community college board. This document summarizes the improvements reported by the colleges for fiscal year (FY) 1997. Following a brief introduction, the first section reviews special focus issues for FY 1997 related…

Training interventions can be evaluated by calculating return on investment (ROI) and cost-benefit analysis. The four-level model proposed by Kirkpatrick is the dominant evaluation model used. Calculating ROI has been a critical issue for trainers and executives, but only a few organizations have implemented the process that is considered as…

During the last 50 years, American higher education has steadily grown in scale, wealth, and, stature. Despite its current status as the world's education superpower, however, it has begun to encounter public disapproval and consumer resistance. Colleges and universities have been able to ignore productivity concerns because a college education…

The importance of knowledge to the effective development of economic growth in the twenty-first century has led to a number of initiatives such as lifelong learning, skills development and knowledge transfer. Of these, knowledge transfer has predominantly been concerned with the commercial exploitation of research knowledge. This article suggests…

To commemorate 2002 as the centennial year of America's 4-H Movement, the National 4-H Council held a national conversation to identify ways of improving youth development programs. The conversation process included the following activities: 1,577 local conversations that yielded more than 10,000 specific action items; a review of those items at…

Local Learning and Employment Networks (LLENs) are incorporated organizations and groups whose mission is to facilitate local partnerships for the purpose of improving young people's education and training outcomes in Australia. LLENs are supported by grants from Australia's Department of Education and Training. Of the 31 LLENs currently existing…